FAQs

Are labels easy to apply?

Yes, the application of vinyl is a simple process. Full instructions are sent with every label order.

Can vinyl wording be removed?

Yes, Vinyl offers a strong adhesive but it is possible to remove the Decal without causing any damage the surface if needed. We have found the application of heat with a hairdryer or heat gun works best.

Aftercare

It is advised to hand wash all items that have been labelled gently.

How soon will you ship my order?

Our turnaround can be anything between 1-5 business days depending on voulumes of orders. For the most up to date information regarding turnaround times please check out the home page banner. Although every effort is made to get your items to you as quickly as physically possible. Due to being a personalised items business and the nature of our products, it takes time to create and ship each one.

Under certain circumstances, we may agree to get your item to you by a certain date. This must be pre-arranged prior to your order, otherwise, we may not be able to fulfill your deadline.

When will i receive my order?

Once we have made & packaged your order you will receive an email stating your order has been shipped, you can expect to receive it within 2-3 days after you have received your order has been shipped email, this excludes weekends & bank holidays. If you have entered your mobile number at checkout you will receive a 2 hour time slot on the day of delivery.

Items will need a signature upon delivery. If no one is in you will receive a calling card explaining what to do next.

How do i contact you?
 
Please click contact us from the home page and fill in the form. We aim to respond within 24 hours (weekdays only)
 
What if there is a problem with my order?

If something is wrong or you are unhappy with your item please use the contact form to get in touch with us.

What is your returns policy?

As stated in our terms & conditions we do not accept returns on any personalised goods. This is in accordance with the UK distance selling regulations. No 14 day cooling off period is included for personalised purchases, these are classed as personalised items & cannot be re-sold. Refunds/returns are not given/accepted if you change your mind, buy wrong size or don't like it.

Items that are not personalised will be accepted if the item is returned to us within 14 days of purchase, providing it is unused & in re-saleable condition a refund/exchange will be given. You must contact us prior to returning your item and we will advise on the returns process.